Repair shop appointment booking around the clock
Online Service Booking
With Online Service Booking customers can book their own service appointments around the clock via the homepage of their dealer. Customer and vehicle data along with suggested services such as the statutory roadworthiness test and brake fluid service are retrieved from CROSS. If needed, the customer corrects their data and selects a free workshop appointment according to the current availability in the workshop planner. Benefits for repair shops and customers
- Flexible appointment booking wins the loyalty of existing customers and makes the car dealership attractive for new customers.
- Service advisors spend less time on the phone and more time serving their customers’ needs.
- Online Service Booking is the ideal tool for maximising service department workload, because only free appointments and days with available capacity are offered to the user for booking. Additional services, such as rental cars may be booked online and thus boost dealership income.