Bild Mobile Serviceannahme

Modern and efficient handling of extension to orders and documentation of repairs

Order Extension and Repair Documentation

Order Extension and Repair Documentation is a web application consisting of three components: Repair Documentation, CROSS-Webview and Order Extension.

Repair Documentation is used above all by mechanics on mobile devices to create and store photos and other media associated with workshop orders via the internet to the cloud. If additional activities are identified as necessary during a repair, the service advisor can document these using a mobile phone or tablet camera. Photos or videos can then be assigned to the order in CROSS and saved in cloud-based storage. CROSS-Webview can be used to assign corresponding order items and forward them to the customer.

The order extension is sent to the customer for digital authorisation on their phone, tablet or computer.

Service order vehicle reception via tablet – modern and efficient!
Mobile Service Reception

Mobile Service Reception is a web application for tablets, that in combination with CROSS supports all aspects of the service order vehicle reception.

All relevant information is entered via the tablet, edited and returned to CROSS. Photos, e.g. of damage to paintwork, can be taken directly with the tablet camera and assigned to the order.

Service advisers can provide instant and transparent information to customers about vehicle condition, special offers and prices – all information is seamlessly and traceably documented. The order, including the customer’s electronic signature, can be completed directly on the tablet. Customers can choose to receive the signed order either in paperless form by email or as a printout.

Digital checklists ensure that all important process steps are covered. In turn, this ensures a standardised reception process that also meets importer audit requirements.